CustomsCase

CBP Response & Risk Management

When CBP questions one entry, know what else may be exposed.

CustomsCase helps import compliance teams manage CF28 and CF29 cases, collect supporting evidence, identify inconsistencies, and analyze related historical entries before the issue gets bigger.

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CF28-2026-1847
Active case

Issue

Section 232 / Metal Content Valuation

Response deadline

23 days

Potential exposure

$184,700

Requested evidence

2 of 4 complete
  • Commercial InvoiceComplete
  • Purchase OrderComplete
  • Supplier Cost BreakdownWaiting
  • Mill CertificateWaiting

The problem

A CF28 rarely ends at the entry CBP asked about.

When CBP challenges country of origin, valuation, classification, metal content, or tariff treatment, the same underlying issue may exist across months or years of imports.

Most teams still investigate these cases across email, spreadsheets, shared folders, brokers, suppliers, and internal systems.

CustomsCase brings the investigation into one workspace.

Without CustomsCase

  1. 1CBP notice
  2. 2Email threads
  3. 3Spreadsheet tracker
  4. 4Supplier follow-ups
  5. 5Broker requests
  6. 6Manual historical-entry review

With CustomsCase

  1. 1CBP notice
  2. 2Structured case
  3. 3Evidence tracker
  4. 4Conflict detection
  5. 5Blast Radius
  6. 6Case package

Product capabilities

From notice to review-ready case.

Every part of the response lives in one workspace — structured, tracked, and organized for the professionals who review it.

01

Notice Intake

Upload a CF28 or CF29 and turn it into a structured case.

  • Response deadline
  • Entry number
  • CBP questions
  • Requested evidence
  • Port / officer
  • Source provenance
CF28-2026-1847Structured
Entry numberEN7-4482019-3
Response deadlineMar 24, 2026 · 23 days
Port / officerLong Beach 2704 · Ofc. R. Danner
CBP questionMetal content valuation
Requested evidence4 items
02

Evidence Management

Track exactly what CBP requested and who owns each item.

  • Supplier requests
  • Broker documents
  • Internal records
  • Due dates
  • Completion status
DocumentOwnerStatus
  • Commercial InvoiceBrokerComplete
  • Purchase OrderInternalComplete
  • Supplier Cost BreakdownSupplierWaiting
  • Mill CertificateSupplierWaiting
03

Conflict Detection

Compare facts across customs records and supporting documents to surface inconsistencies early.

  • Cross-document comparison
  • Source-data reconciliation
  • Review flags

  • Broker Entry

    COO

    Vietnam

  • Supplier Invoice

    COO

    Vietnam

  • Mill Certificate

    Melt & Pour

    China

  • ERP Product Master

    COO

    China

CustomsCase finding

Potential source-data inconsistency. Professional review required.

04

Case Package

Organize supporting evidence into a professional-review-ready package.

  • Ordered exhibits
  • Evidence index
  • Export-ready structure
Case packageProfessional Review Required
  • 01_Case_Summary.pdf
  • 02_CBP_Notice.pdf
  • 03_Commercial_Invoice.pdf
  • 04_Purchase_Order.pdf
  • 05_Mill_Certificate.pdf
  • 06_Cost_Breakdown.xlsx
  • 07_Entry_7501.pdf
  • 08_Evidence_Index.pdf

Blast Radius

See the risk beyond the notice.

CustomsCase analyzes historical entry lines using attributes such as SKU, supplier, HTS code, country of origin, manufacturer and tariff treatment.

CBP challengedSKU A-4482
Related historical entries
182
Entered value
$6.8M
Priority review
47
Historical Section 232 duties
$1.17M

Estimated additional exposure

$420K–$710K

1 challenged → 182 related

Why it matched

Each flagged entry shows the shared attributes — SKU, supplier, HTS, origin — that connect it to the challenged entry.

Why it may require review

Entries are ranked by the strength of their risk signals so your team can prioritize what to examine first.

Blast Radius surfaces review signals — not definitive legal conclusions. Flagged entries should be evaluated by qualified customs professionals.

How it works

One workflow for the entire case.

  1. 01

    Upload the CBP notice

    Turn a CF28 or CF29 into a structured case with deadlines and requested evidence.

  2. 02

    Collect and reconcile evidence

    Assign owners across suppliers, brokers and internal teams — and catch conflicts.

  3. 03

    Analyze related historical entries

    Run Blast Radius to identify entries that share the challenged facts.

  4. 04

    Prepare the case for professional review

    Assemble a review-ready package for your compliance team, broker or counsel.

Who it's for

Built for importers with real customs exposure.

Primary audience

  • Import Compliance Managers
  • Directors of Trade Compliance
  • Customs Managers
  • In-house Licensed Customs Brokers
  • Global Trade Compliance teams

Designed for teams importing products such as

  • Automotive parts
  • Steel & aluminum
  • Machinery
  • Electronics
  • Furniture
  • Building products
  • Industrial equipment

CustomsCase is designed for import programs where a single CBP question can extend across a large volume of historical entries.

Why it matters

Know whether you have a $10,000 issue or a $1 million issue.

The notice tells you what CBP is questioning.

CustomsCase helps you understand how far that issue may extend across your import history.

01

Respond with control

Deadlines, evidence, owners and activity in one place.

02

Find related exposure

Identify historical entries sharing the challenged facts.

03

Prioritize review

Focus compliance resources on entries with the strongest risk signals.

Professional role

Built to support your customs professionals — not replace them.

CustomsCase organizes facts, evidence, workflows and risk signals so your compliance team, licensed customs broker or trade counsel can review the issue efficiently.

CustomsCase does not provide legal advice and does not make definitive customs classification, origin, valuation or admissibility determinations.

FAQ

Questions, answered plainly.

What are CF28 and CF29 notices?
A CBP Form 28 (Request for Information) is how U.S. Customs and Border Protection asks an importer for more information about an entry — for example on country of origin, valuation, classification, metal content or tariff treatment. A CBP Form 29 (Notice of Action) communicates a proposed or taken action, such as a rate advance. Both carry response deadlines and can affect more than the single entry named.
Does CustomsCase file responses directly with CBP?
Not currently. CustomsCase prepares and organizes the case so the importer and its licensed customs professionals can review and handle the response.
Does CustomsCase replace my customs broker?
No. CustomsCase is designed to work alongside internal compliance teams, brokers and trade counsel.
What is Blast Radius?
Blast Radius analyzes your historical entries for shared attributes related to the challenged issue — such as SKU, supplier, HTS code, country of origin, manufacturer and tariff treatment — and helps prioritize which entries may warrant review. It surfaces review signals, not legal conclusions.
Does CustomsCase make legal conclusions?
No. Findings are review signals and should be evaluated by qualified customs professionals.
Can CustomsCase connect to ACE?
ACE connectivity is part of the longer-term product roadmap. The current workflow can work with imported entry data and supporting documents.

CBP gave you a deadline.
Get control of the case.

See how CustomsCase can organize the response and identify potential exposure beyond the notice.

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Request a demo

See CustomsCase on your kind of case.

Tell us a little about your import program and we'll set up a walkthrough focused on how CustomsCase handles CF28 and CF29 responses — including Blast Radius.

Prefer email? Reach us at sales@customscase.com.